Frequently Asked Questions
Here, we provide answers to some of the Frequently Asked Questions
How to contact Support Team?
Live Chat:
Live Chat button is activated on the website (mostly during working hours and sometimes outside working hours) when our Support Team is online. Simply press the "Live Chat" button and start chatting with us.
Call:
We offer FREE call service on this website. When we are available to answer calls, "Call Us" button will be displayed at the bottom-right corner of your screen. To call Support, simply press the "Call Us" button and one of our agants will speak with you. This is absolutely free and does not use your call credit. When you press this button, the website will request your permission to use your speakers, you need to approve it when the pop-up window displays on your screen.
Email:
You can write us - info@myghana.com
Contact form: You can fill and submit your request using the contact form on the Contact Page and we'll get back to you usually within 24 hours.
Live Chat with Seller
When you open any prodect advertised on this website, you'll find the contact details of the seller.
When the seller is online, the text "Online Now" with a green button will be displayed right below the contact details. You can initiate a live chat with the seller.
Leave Message for Seller
When the seller is offline, you can leave a message. Remember to include details of your request.
Phone Call
You can call the seller on the phone number provided
Membership Packages
You can post up to 100 ads for free. Membership subscription allows you to post more ads. In addition, each membership package gives you free promotions for your ads which increases the chances of selling fast. You can find details in the link below:
You can also buy promotions for your ads. See details below:
You will find these options on your dashboard and also under "My Listings" when you login.
Will my ad expire? Yes
By default, your ad will be active on the website for 100 days before it expires. Once your ad expires, you will find "Renew" button displayed under it, when you press it the ad will be re-activated for another 100 days.
