CUSTOMER SERVICES JOB

ncluding those requiring referral to other services, agencies, stakeholders and
organisations by providing assistance, advice and information.
2. To identify customer needs and expectations, to deliver service requests,
ensuring the customer receives an effective service by being efficient,
knowledgeable and consistent in delivery, with the objective of achieving first
contact resolution.
3. To respond to telephone, electronic or face-to-face service requests, enquiries
and customer communications, utilising Information and Communications
Technology (ICT) to improve service delivery and efficiency.
4. To operate the Council’s cash handling and payment facilities including the
acceptance, allocation and reconciliation of payments made.
5. When applicable, to assist and direct Members of the Council and their guests,
contractors, company representatives, members of the public and other visitors
to the Town Hall.
6. To keep up to date with the Council’s activities and to be fully conversant